THE KEY TO CONFLICT RESOLUTION IN THE WORKPLACE: RESILIENT RELATIONSHIPS

Conflict can be managed when we move from “me to we” in resilient relationshipS

Drs Heim have published the largest global study of its kind on Conflict Resolution strategies of over 1100 coupled individuals from 48 countries (Heim and Heim, 2024, CFT). Drawing from their their ground breaking research Drs Caroline and Christian Heim present an innovative approach to handling conlict. Creating resilient, collaborative partnerships is key to managing conflict and reaching for positive outcomes in today’s complex professional workplace.

KEY LEARNING OUTCOMES

• Participants will: 

  • Learn strategies to immediately begin to move from a mindset of conflict to resilience in the professional workplace.

  • Understand how resilience is biologically mediated in the brain and how we can personally influence the resilience of others.

  • Be able to apply conflict resolution strategies in zero sum games, non-zero sum games and the continuum in between.

  • Learn how the top 3 most effective resilience building strategies that can be used to build long-term goodwill and even help prevent, rather than just manage conflict in the professional workplace.

  • Take away key exercises to help cement real resilient relationships to be implemented in their professional workplace